At Musho Technologies, we are committed to customer satisfaction. This Returns & Refunds Policy outlines the circumstances under which refunds may be issued for services purchased through our platform.
1. Refund Eligibility
We offer refunds on certain services under the following conditions:
a. Shared Hosting & VPS Services
- You may request a refund within 7 days of the initial purchase.
- Refunds apply only to first-time purchases. Renewals and upgrades are non-refundable.
- Refunds are only issued if no significant resource abuse or policy violations occurred during the trial period.
b. Domain Registrations
- Domain name registrations, renewals, and transfers are non-refundable. All domain sales are final due to the nature of domain provisioning.
c. Dedicated Servers
- Dedicated server purchases are non-refundable due to provisioning and setup costs.
d. SSL Certificates & Add-ons
- SSL certificates and third-party add-ons may be eligible for refunds only if the product has not been issued or activated.
2. How to Request a Refund
To request a refund, contact our billing department at [insert email] within the refund eligibility period. Please include:
- Your full name
- Account/Order ID
- Reason for requesting the refund
Refunds will be processed within 7–14 business days to the original payment method.
3. Exclusions
Refunds will not be issued under the following circumstances:
- Violation of our Terms of Use or Acceptable Use Policy.
- Service downtime caused by user actions or third-party software.
- Requests made after the eligibility window.
- Abuse of our refund policy through repeated refund requests.
4. Cancellations
You may cancel your services at any time via your client dashboard. Canceling a service does not automatically trigger a refund unless you are within the eligible period as outlined above.
5. Changes to This Policy
Musho Technologies reserves the right to modify this policy at any time. Changes will be posted on our website and will take effect immediately upon posting.
6. Contact Us
For questions regarding this policy, please contact:
Musho Technologies
Email: info@mushollc.com